FAQs

Q. Can I track my order?
A. Please call us on 01202 422600 and we will be able to advise you about what stage of delivery your parcel is at.

Q. How long will my order take to arrive?
A. Please see our Delivery Details page

Q. How do I cancel my order?
A. Orders can be cancelled providing they have not yet been dispatched. Please call us on 01202 422600 as soon as you know you want to cancel to avoid your order being dispatched.

Q. How do I go about returning my order?
A. Please see our returns policy page

Q. The item I would like to purchase is out of stock. When will it be back in stock again?
A. Usually most of our products are back in stock within 2 weeks, however if you would like a more specific date please contact us for a restock date.

Q. Do you offer discounts for bulk or trade orders?
A. If you are purchasing for a business or just require a high volume of baskets then please contact us and we will be happy to quote you a discounted price.